Privacy Policy

Last updated: 2026-04-23

We are delighted that you have shown interest in our enterprise. Data protection is of a particularly high priority for the management of Staex GmbH. The use of the Internet pages of Staex GmbH is possible without any indication of personal data; however, if a data subject wants to use special enterprise services via our website, processing of personal data may become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the data subject.

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (Bundesdatenschutzgesetz — BDSG), and other applicable data protection regulations. By means of this data protection declaration, our enterprise would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use, and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

As the controller, Staex GmbH has implemented numerous technical and organisational measures (TOMs) to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone or encrypted e-mail.

1. Definitions

The data protection declaration of Staex GmbH is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners. To ensure this, we would like to first explain the terminology used.

In this data protection declaration, we use, inter alia, the following terms:

a) Personal data

Personal data means any information relating to an identified or identifiable natural person ("data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

b) Data subject

Data subject is any identified or identifiable natural person whose personal data is processed by the controller responsible for the processing.

c) Processing

Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

d) Restriction of processing

Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.

e) Profiling

Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

f) Pseudonymisation

Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

g) Controller

Controller is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

h) Processor

Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

i) Recipient

Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. Public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.

j) Third party

Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

k) Consent

Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

2. Name and Address of the Controller

Controller for the purposes of the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG) is:

Staex GmbH

c/o Unicorn, Am Neuen Markt 9e-f

14467 Potsdam

Germany

Email: info@staex.io

Website: https://staex.io/

Staex GmbH has not appointed a Data Protection Officer as the conditions of Art. 37 GDPR and § 38 BDSG are not met. For all data protection matters, please contact us at info@staex.io.

3. Collection of General Data and Information

The website of Staex GmbH collects a series of general data and information when a data subject or automated system calls up the website. This general data and information are stored in the server log files. Collected may be (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (so-called referrers), (4) the sub-websites, (5) the date and time of access to the Internet site, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system, and (8) any other similar data and information that may be used in the event of attacks on our information technology systems.

When using this general data and information, Staex GmbH does not draw any conclusions about the data subject. Rather, this information is needed to (1) deliver the content of our website correctly, (2) optimise the content of our website, (3) ensure the long-term viability of our information technology systems and website technology, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.

In addition, when a data subject submits a form on this website (e.g. a contact or service request), the IP address transmitted with the request is temporarily processed server-side solely for the purpose of rate limiting — preventing automated abuse of our contact forms. This IP address is not stored beyond the duration of the request session and is not used for any other purpose. The legal basis for this processing is Art. 6(1) lit. f GDPR (legitimate interest in protecting our systems from abuse).

4. Contact and Service Request Forms

The website of Staex GmbH contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the controller by e-mail or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject.

In addition to the general contact form, the website offers a number of service-specific request forms through which visitors may inquire about Staex products and services (including connectivity, agentic solutions, and data platform offerings), request a product demonstration or a meeting, apply for event tickets (e.g. WAIB Summit), or register interest in Staex merchandise. The personal data collected in each case is limited to what is necessary for the purpose of the respective form and typically includes name, email address, company name, and a description of the inquiry or use case.

Where a visitor requests Staex-branded merchandise, the fulfilment of the order requires collection of a postal shipping address (street, city, postcode, country) in addition to name and email. This data is used solely for the purpose of dispatching the requested item and is not used for marketing or shared with third parties beyond the shipping process.

The legal basis for all form-based processing is Art. 6(1) lit. b GDPR (processing necessary for the performance of a contract or pre-contractual measures) or Art. 6(1) lit. f GDPR (legitimate interest in responding to inquiries and providing requested services).

5. Web Analytics — PostHog

This website uses PostHog, a web analytics service. PostHog is operated by PostHog, Inc., 965 Mission Street, San Francisco, CA 94103, USA, and PostHog Ltd (UK).

PostHog collects usage data such as pages visited, time on page, clicks, and technical information about the browser and device. IP addresses are anonymised before storage. The collected data is used solely for statistical analysis of website usage and to improve our service. No personal profiles are created.

The legal basis for this processing is Art. 6(1) lit. f GDPR (legitimate interest in understanding website usage). You may opt out of PostHog analytics at any time by adjusting your cookie preferences via our cookie banner or by contacting us at info@staex.io.

Where data is transferred to the United States, PostHog relies on the EU–US Data Privacy Framework (DPF) and standard contractual clauses (SCCs) as appropriate safeguards pursuant to Art. 46 GDPR.

6. Error Monitoring — Sentry

This website uses Sentry, an error monitoring service provided by Functional Software, Inc. d/b/a Sentry, 45 Fremont Street, 8th Floor, San Francisco, CA 94105, USA.

Sentry automatically captures JavaScript errors and exceptions that occur in your browser while using this website. The data collected may include error messages, stack traces, browser type and version, operating system, and the URL of the page where the error occurred. Sentry does not create personal profiles and does not track your behaviour across sessions.

This processing is necessary to ensure the technical stability and security of our website. The legal basis is Art. 6(1) lit. f GDPR (legitimate interest in maintaining a functioning and secure web service). Error monitoring is active for all visitors and is not subject to the analytics cookie consent, as it serves a purely technical and security-related purpose.

Where data is transferred to the United States, Sentry relies on standard contractual clauses (SCCs) pursuant to Art. 46 GDPR. Sentry's privacy policy is available at: https://sentry.io/privacy/

7. Use of Artificial Intelligence Tools — Claude Pro (Anthropic)

Staex GmbH uses Claude Pro, an AI assistant provided by Anthropic, PBC, 548 Market Street PMB 90375, San Francisco, CA 94104, USA, as part of its internal business operations. This includes tasks such as drafting documents, analysing content, supporting customer communications, and product development activities.

What data may be involved:

  • Text input submitted by employees or team members, which may include business-related context
  • In some cases, anonymised or pseudonymised summaries of internal processes

What data is NOT submitted:

  • Personal data of website visitors or customers is not routinely submitted to Claude Pro
  • We maintain an internal policy that prohibits inputting identifiable personal data of third parties into AI tools without explicit consent or a valid legal basis

Legal basis: Art. 6(1) lit. f GDPR — legitimate interest in using modern productivity tools to carry out business activities efficiently, balanced against appropriate internal access controls.

Data transfer: Anthropic processes data in the United States. As a safeguard, we rely on Anthropic's standard contractual clauses (SCCs) in accordance with Art. 46 GDPR. Anthropic's privacy policy is available at: https://www.anthropic.com/legal/privacy

Staex GmbH has assessed the risks of AI-assisted processing and has implemented internal guidelines to minimise the risk of inadvertent disclosure of personal data via AI tools.

Website chat assistant

This website includes a chat widget ("Staex assistant") that allows visitors to ask questions about our products and services. When you use this chat, the following data is transmitted to Anthropic's Claude API: your message text, the conversation history of the current session, and an excerpt of the page content you are currently viewing (up to 5,000 characters, used to provide context-aware answers). No account is required and no persistent user profile is created. Conversation data is not stored beyond the active session.

The legal basis for this processing is Art. 6(1) lit. f GDPR — legitimate interest in providing visitors with immediate, accurate information about our products. Data is transferred to the United States under Anthropic's standard contractual clauses (SCCs) pursuant to Art. 46 GDPR.

8. Social Media Links

Our website contains links to our profiles on LinkedIn, X (formerly Twitter), and other social media platforms. These are plain hyperlinks only. We do not embed LinkedIn plug-ins, X/Twitter buttons, Facebook widgets, or Meta tracking pixels on this website. Visiting a link to an external social media platform is subject to that platform's own privacy policy. Staex GmbH does not receive any personal data as a result of a visitor clicking such a link.

9. Data Protection Provisions about the Application and Use of YouTube

On this website, the controller has integrated components of YouTube. YouTube is an Internet video portal operated by Google Ireland Limited that enables video publishers to upload video clips and other users to view, rate, and comment on them free of charge. YouTube allows the publication of all kinds of videos, so you can access both full movies and TV broadcasts, as well as music videos, trailers, and videos made by users via the portal.

The operating company of YouTube is Google Ireland Limited, Gordon House, Barrow Street, Dublin, D04 E5W5, Ireland. Google Ireland Limited is a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

With each visit to one of the individual pages of this website on which a YouTube component (YouTube video) has been integrated, the Internet browser on the data subject's information technology system is automatically prompted to download a display of the corresponding YouTube component. Further information about YouTube can be obtained at https://www.youtube.com/yt/about/en/. During this technical procedure, YouTube and Google learn which specific sub-page of our website was visited by the data subject.

If the data subject is logged into YouTube, YouTube recognises with each visit to a sub-page containing a YouTube video which specific sub-page was visited. This information is collected by YouTube and Google and assigned to the respective YouTube account of the data subject. YouTube and Google will receive information through the YouTube component that the data subject has visited our website, if the data subject is logged into YouTube at the time of the visit. This occurs regardless of whether the person clicks on a YouTube video or not.

Where possible, we embed YouTube videos using the "privacy-enhanced mode" (youtube-nocookie.com), which prevents YouTube from storing information about visitors on our website unless the data subject plays the video.

If the data subject does not wish for this information to be transmitted to YouTube and Google, they can prevent it by logging off from their YouTube account before visiting our website.

YouTube's data protection provisions are available at https://policies.google.com/privacy.

Where data is transferred to the United States, Google relies on the EU–US Data Privacy Framework (DPF) and standard contractual clauses (SCCs) pursuant to Art. 46 GDPR.

10. Routine Erasure and Blocking of Personal Data

The data controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject.

If the storage purpose is not applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data are routinely blocked or erased in accordance with legal requirements. In Germany, the general statutory retention period for business-related correspondence and records is 6 years (§ 257 HGB) or 10 years for tax-relevant records (§ 147 AO).

11. Rights of the Data Subject

a) Right of confirmation

Each data subject shall have the right to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right, he or she may at any time contact us at info@staex.io.

b) Right of access (Art. 15 GDPR)

Each data subject shall have the right to obtain from the controller free information about his or her personal data stored at any time and a copy of this information. This includes: the purposes of the processing; the categories of personal data concerned; the recipients or categories of recipients; the envisaged storage period; the existence of the right to request rectification, erasure, restriction, or to object to such processing; the right to lodge a complaint with a supervisory authority; and the existence of automated decision-making, including profiling.

c) Right to rectification (Art. 16 GDPR)

Each data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her, and the right to have incomplete personal data completed.

d) Right to erasure — Right to be forgotten (Art. 17 GDPR)

Each data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay where one of the following grounds applies: the personal data are no longer necessary; the data subject withdraws consent; the data subject objects to the processing; the personal data have been unlawfully processed; or erasure is required to comply with a legal obligation.

e) Right of restriction of processing (Art. 18 GDPR)

Each data subject shall have the right to obtain from the controller restriction of processing where: the accuracy of the personal data is contested; the processing is unlawful and the data subject opposes erasure; the controller no longer needs the personal data but they are required by the data subject for legal claims; or the data subject has objected to processing pending verification.

f) Right to data portability (Art. 20 GDPR)

Each data subject shall have the right to receive the personal data concerning him or her, which was provided to a controller, in a structured, commonly used and machine-readable format, and the right to transmit those data to another controller without hindrance, where the processing is based on consent or a contract and carried out by automated means.

g) Right to object (Art. 21 GDPR)

Each data subject shall have the right to object, on grounds relating to his or her particular situation, at any time, to processing of personal data which is based on Art. 6(1) lit. e or f GDPR. This also applies to profiling based on these provisions. Staex GmbH shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing.

If Staex GmbH processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data for such marketing. This applies to profiling to the extent that it is related to such direct marketing.

h) Automated individual decision-making, including profiling (Art. 22 GDPR)

As a responsible company, we do not use automatic decision-making or profiling that produces legal effects concerning data subjects or similarly significantly affects them.

i) Right to withdraw data protection consent (Art. 7(3) GDPR)

Each data subject shall have the right to withdraw his or her consent to processing of his or her personal data at any time. Withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

j) Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)

Each data subject shall have the right to lodge a complaint with a competent supervisory authority. The supervisory authority responsible for Staex GmbH is:

Die Landesbeauftragte für den Datenschutz und für das Recht auf Akteneinsicht Brandenburg (LDA)

Stahnsdorfer Damm 77

14532 Kleinmachnow

Germany

Website: https://www.lda.brandenburg.de/

How to exercise your rights

To exercise any of the rights listed above, please contact us by email at info@staex.io. We will respond to your request within one month of receipt. In cases of complexity or a high number of requests, this period may be extended by a further two months, in which case we will notify you within the first month and explain the reason for the delay.

To protect your personal data, we may ask you to verify your identity before we process your request — for example, by confirming the email address associated with your inquiry. We will not use this information for any other purpose.

If you are not satisfied with our response, or if we fail to respond within the applicable time limit, you have the right to lodge a complaint directly with the LDA Brandenburg at the address above.

12. Legal Basis for the Processing

Art. 6(1) lit. a GDPR — Consent: where we obtain your explicit consent for a specific processing purpose (e.g. newsletter subscription).

Art. 6(1) lit. b GDPR — Contract: where processing is necessary for the performance of a contract to which the data subject is party, or to take pre-contractual steps at the data subject's request.

Art. 6(1) lit. c GDPR — Legal obligation: where processing is necessary for compliance with a legal obligation to which Staex GmbH is subject (e.g. tax obligations under German law).

Art. 6(1) lit. f GDPR — Legitimate interests: where processing is necessary for the purposes of the legitimate interests pursued by Staex GmbH or by a third party, except where such interests are overridden by the interests, rights, and freedoms of the data subject.

13. Legitimate Interests Pursued by the Controller

Where the processing of personal data is based on Art. 6(1) lit. f GDPR, our legitimate interest is to operate our business securely and efficiently for the benefit of all our employees, customers, and shareholders, and to ensure the security and ongoing improvement of our information technology systems.

14. Period for which Personal Data will be Stored

The criteria used to determine the period of storage of personal data is the respective statutory retention period. In Germany, business records must generally be retained for 6 years (§ 257 HGB) and tax-relevant records for 10 years (§ 147 AO). After the expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfilment of the contract or the initiation of a contract.

The following specific retention periods apply to the individual categories of data processed on this website:

Form submissions (contact, demo, service requests, meeting bookings): Data submitted via our website forms is forwarded in real time to our internal team via Telegram and email. We retain this correspondence for as long as necessary to respond to and follow up on the inquiry, and in any case no longer than 3 years from the date of submission, unless a contractual relationship arises that triggers the statutory retention periods above.

PostHog analytics data: Anonymised usage data collected via PostHog is retained for 12 months, after which it is automatically deleted in accordance with our PostHog configuration.

Sentry error logs: Error reports captured by Sentry are retained for 90 days, after which they are automatically purged by Sentry.

Chat assistant conversations: Messages submitted via the website chat widget are processed in real time and are not stored beyond the active browser session. No conversation history is persisted on our servers.

IP addresses (rate limiting): IP addresses captured for rate limiting are held in memory only for the duration of the rate-limiting window (60 seconds) and are never written to persistent storage.

User accounts (Clerk / Supabase): Account data is retained for as long as the account is active. Upon account deletion, personal data is removed from our Supabase database within 30 days. Residual copies held by Clerk are subject to Clerk's own retention and deletion policy.

Subscription and billing data (Stripe): Payment and subscription records are retained for 10 years to comply with applicable tax and accounting obligations (§ 147 AO).

15. Provision of Personal Data as Statutory or Contractual Requirement

We clarify that the provision of personal data is partly required by law (e.g., tax regulations) or can also result from contractual provisions. Sometimes it may be necessary for the data subject to provide us with personal data which must subsequently be processed by us. The data subject is, for example, obliged to provide us with personal data when our company signs a contract with them. The non-provision of the personal data would have the consequence that the contract with the data subject could not be concluded.

Before personal data is provided by the data subject, the data subject may contact us at info@staex.io. We will clarify whether the provision of the personal data is required by law or contract, whether there is an obligation to provide the personal data, and the consequences of non-provision.

16. Technical and Organisational Measures (TOMs)

Staex GmbH takes appropriate technical and organisational measures in accordance with Art. 32 GDPR to ensure a level of security appropriate to the risk. These include, inter alia:

  • Encryption of personal data in transit (TLS/SSL) and at rest where applicable
  • Pseudonymisation and anonymisation of data where possible
  • Ongoing confidentiality, integrity, availability, and resilience of processing systems
  • Regular testing and evaluation of the effectiveness of technical and organisational measures
  • Access controls and role-based permissions for internal data access

17. Service Providers and Data Processors

In the course of operating our website and services, Staex GmbH engages the following third-party service providers who process personal data on our behalf. Each has been selected to provide appropriate data protection safeguards. Where data is transferred to the United States, the transfer is governed by standard contractual clauses (SCCs) pursuant to Art. 46 GDPR unless otherwise stated.

Resend (email delivery)

Resend, Inc., 2261 Market Street STE 5668, San Francisco, CA 94114, USA. When you submit a contact or service request form, your name, email address, and message are transmitted to Resend to deliver transactional emails (e.g. confirmation of your inquiry, internal notification to our team). Legal basis: Art. 6(1) lit. b and f GDPR. Data transfer safeguard: SCCs. Resend's privacy policy: https://resend.com/legal/privacy-policy

Clerk (user authentication)

Clerk, Inc., 333 W 39th St, New York, NY 10018, USA. If you create an account on our platform, your name, email address, and profile picture are managed by Clerk, which provides authentication and session management. Legal basis: Art. 6(1) lit. b GDPR (performance of a contract). Data transfer safeguard: SCCs. Clerk's privacy policy: https://clerk.com/legal/privacy

Supabase (database)

Supabase, Inc., 970 Toa Payoh North, Singapore 318992. User account data (name, email, Clerk user ID, avatar URL) and subscription records (subscription status, billing identifiers) are stored in our Supabase database. Supabase may process data in the EU or the USA depending on the selected region. Legal basis: Art. 6(1) lit. b GDPR. Data transfer safeguard: SCCs where applicable. Supabase's privacy policy: https://supabase.com/privacy

Stripe (payment processing)

Stripe, Inc., 354 Oyster Point Blvd, South San Francisco, CA 94080, USA (and Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Dublin 2, Ireland for EU transactions). If you purchase a subscription, your payment details and billing information are processed by Stripe. Staex GmbH does not store payment card data. Stripe also stores your email address and subscription status to manage your account. Legal basis: Art. 6(1) lit. b GDPR. Stripe's privacy policy: https://stripe.com/privacy

Telegram (internal team notifications)

Telegram Messenger, Inc., 1209 Orange Street, Wilmington, DE 19801, USA / Telegram FZ-LLC, Dubai, UAE. When you submit any form on this website — including demo requests, contact inquiries, meeting bookings, service requests, and merchandise orders — your name, email address, company name, and IP address are forwarded as a notification to a private Telegram group used exclusively by the Staex GmbH team. This data is used solely to process your inquiry and is not shared further. Legal basis: Art. 6(1) lit. f GDPR (legitimate interest in efficient internal communication). Data transfer safeguard: SCCs where applicable. Telegram's privacy policy: https://telegram.org/privacy

18. Changes to this Privacy Policy

We reserve the right to update this privacy policy periodically to reflect changes in legal requirements or our processing activities. The current version is always available at https://staex.io/legal/privacy. We recommend that you review this page regularly.

19. Contact

For all questions relating to data protection, to exercise your rights, or to report concerns, please contact us at:

Staex GmbH

c/o Unicorn, Am Neuen Markt 9e-f

14467 Potsdam

Germany

Email: info@staex.io